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    Club Publix FAQs.

    General.

    • What is Club Publix? caret

      Club Publix is a free loyalty program that offers savings, convenience, and personalization to our customers. Members receive:

      • Personalized communications and relevant savings.
      • Digital tools to make shopping easier.
      • Special birthday treats, and more.
    • What are the benefits of Club Publix? caret

      Save on your favorites.

      • Receive digital coupons for the items you buy.
      • Get notified first for BOGOs and other sales.
      • Enjoy a free treat for your birthday.
      • Redeem perks exclusive to members.

      Shop easier.

      • Pay with the Publix app.
      • Quickly reorder your favorites.
      • Keep track of what you buy with e-receipts.
      • Create and save shopping lists on the go.

      Stay in the know.

      • Never miss a sale again with weekly ad sneak peeks.
      • Find out about new products before anyone else.
      • Get personalized product pairings, tips, and updates.

      Invest in your community. (Limited markets only.)

      • Support the school of your choice with Publix Partners.
      • Publix donates a portion of your purchase amount to the school you choose.
    • What type of communications will I receive if I join Club Publix? caret

      By joining Club Publix—our free loyalty program—you receive personalized communications, perks, and savings based on your interests and purchases. These communications may include email, direct mail, and app notifications (if you have the Publix app on your phone).


      You may always log in to your account to update your communication preferences.

    • Who do I call/contact with additional questions? caret

      Please contact our Customer Care department:

      • Online: Contact us and submit your inquiry
      • Phone: (800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
      • Facebook
      • Twitter
      • Mail: Publix Super Markets Corporate Office
        ATTN: Customer Care
        PO Box 407
        Lakeland, FL 33802-0407
    • How frequently will I receive communications from Club Publix? caret

      Frequency and communication methods may vary. However, we do take our communications seriously and want to ensure that they’re never too disruptive to our members. You may change or opt out of communication settings as you please.

    • Do I have to pay with the Publix app or enter my phone number at the register every time I shop? caret

      It’s highly recommended. When you pay with the Publix app, or enter your phone number at the register every time you shop, future communications and savings are more personalized and relevant based on what you buy.

    Account.

    • How/Where do I sign up for a Club Publix account? caret

      Become a Club Publix member for free by visiting publix.com/club.

    • What are Club Publix perks? caret

      Perks are our way of saying thank you for being a Club Publix member. They can be services to help make shopping easier and other exclusive, members-only benefits, including:

      • Digital coupons relevant to the items you buy
      • A free birthday treat
      • Special perks that are just right for you
      • Ability to pay in-store with the Publix app
      • Sneak peeks at BOGOs, sales, and the weekly ad
      • E-receipts to help you keep track of what you buy
      • Shopping lists you can create and save on the go
      • Quick ways to reorder your favorites
      • Announcements about new products
      • Personalized product pairings, tips, and more
    • How do I use Club Publix member perks? caret

      To take advantage of all Club Publix member perks, you must sign up or log in to your account and update your communication preferences and/or access your dashboard. When you pay with the Publix app or enter your phone number at checkout, any perks or digital coupons in your digital wallet are applied to your purchase.


      To pay with the app, download the Publix app at publix.com/mobile, load your debit or credit card, and scan the QR code with your phone at the register. If you’re not paying with the app, be sure to type in the phone number associated with your account when you check out.

    • How much does it cost to become a Club Publix member? caret

      It’s free. There’s no cost to join.

    • How do I cancel my membership? caret

      To cancel your Club Publix membership, please contact our Customer Care department:

      • Online: Contact us and submit your inquiry
      • Phone: (800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
      • Facebook
      • Twitter
      • Mail: Publix Super Markets Corporate Office
        ATTN: Customer Care
        PO Box 407
        Lakeland, FL 33802-0407
    • Is my information private? caret

      Publix uses administrative, technical, and physical protections designed to safeguard the information we collect. To review the full policy, log in to your account and access the Terms of Use & Privacy Policy at the bottom of the page.

    • Why doesn’t my phone number work when I enter it at the register? caret

      Please log in to your account and verify your phone number. If the problem persists, please contact our Customer Care department:

      • Online: Contact us and submit your inquiry
      • Phone: (800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
      • Facebook
      • Twitter
      • Mail: Publix Super Markets Corporate Office
        ATTN: Customer Care
        PO Box 407
        Lakeland, FL 33802-0407
    • How do I manage my communications preferences? caret

      Log in to your account and update your communication settings in your profile.

    • How do I update my phone number? caret

      Log in to your account and access your profile information. There you will be able to update and verify your phone number.

    Save/Offers.

    • How do I redeem the Club Publix member offers I receive? caret

      Simply pay with the Publix app at checkout, or enter your phone number at the register before completing your transaction.

    • My friend/neighbor received an email or online offer that I did not receive. How do I get on the distribution list? caret

      Club Publix does not have a distribution list. In order to be eligible to receive various perks and offers based on your location and interests, follow these steps:

      • Sign up to be a Club Publix member.
      • Opt in to receive personalized communications based on your interests and what you purchase.
      • Pay with the Publix app every time you check out, or enter your phone number at the register before completing your transaction.

      While our offer types and timing are not guaranteed, and certain offers are limited to specific locations, we always look for ways to provide valuable offers that help you save.

    • My family member/friend lives in a different area and receives promotions that are not valid in my Publix store. Why? caret

      Certain offers are limited to specific geographical areas and store locations. Please be assured we always look for ways to provide valuable offers that help you save. When you join Club Publix and pay with the Publix app—or enter your phone number at the register every time you check out—you receive perks personalized for you.

    • I received an offer, but the expiration time frame is short (or has already expired). Why? caret

      Offers are based on weekly deals and other location-based efforts. We’re sorry if your offer has expired. Please be assured that we always look for ways to help you save.

    • My friend received a Publix email with a coupon. How do I sign up to receive future offers? caret

      It’s simple! Go to publix.com/club and complete the online registration. Pay with the Publix app, or enter your phone number at the register every time you check out, to receive future offers. We encourage you to check your weekly emails for potential perks. While our offer types and timing are not guaranteed, and certain deals are limited to specific locations, we always look for ways to help you save.

    • When I receive a digital coupon in my email, do I need to print it? caret

      No. Simply pay with the Publix app, or enter your phone number at the register before completing your qualified purchase.

    • How do I redeem digital coupons? caret

      Simply pay with the Publix app, or enter your phone number at the register before completing your qualified purchase.

    • I forgot to pay with the Publix app (or enter my phone number at the register). How can I redeem my offer? caret

      Unfortunately, the only way to redeem your offer is to pay with the Publix app, or enter your phone number at the register, when you check out. We are sorry you were unable to redeem your offer; however, we always look for ways to provide you with valuable offers to help you save.

    • I received an offer through email, but it was not reflected in my transaction. caret

      Digital offers follow the same guidelines as paper coupons; however, each perk or offer may have a unique disclaimer or purchase requirements. You may find the offer’s disclaimer by visiting our digital coupons page, or by looking in your digital wallet and clicking the coupon. The disclaimer may vary by offer, region, etc.

    Publix App.

    • Where can I download the Publix app? caret

      Visit publix.com/mobile from your iPhone or Android device.

    • Do I need to download an app to become a Club Publix member? caret

      No. However, the Publix app may help you to manage your account conveniently. If you’d like to use your phone to pay, you must download the app and add your debit or credit card. Otherwise, you may always access your account online.

    • How do I pay with the Publix app? caret

      When completing your transaction at the register, the screen displaying your purchases will have a QR code at the bottom right corner.

      • Open the Publix app.
      • Tap the Pay icon.
      • Scan the QR code displayed on the point-of-sale screen.
    • How do I redeem offers when paying with the Publix app? caret

      When you pay with the Publix app, all eligible clipped coupons in your digital wallet are automatically applied to your qualifying purchases. You don’t need to enter your phone number before completing your transaction when you pay with the app.

    Phone Verification.

    • I signed up for a Club Publix account, but I was unable to verify my phone number. What should I do? caret

      Please contact our Customer Care department with additional questions:

      • Online: Contact us and submit your inquiry
      • Phone: (800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
      • Facebook
      • Twitter
      • Mail: Publix Super Markets Corporate Office
        ATTN: Customer Care
        PO Box 407
        Lakeland, FL 33802-0407

      Note: If you have a VoIP phone or a screening service on your phone, the phone verification won’t work.

    • Why do I need to verify my phone number? caret

      Publix now requires you to verify your phone numbers to ensure the number belongs to you.

    • Why was my phone number removed from my account? caret

      If a user successfully completes the verification process and confirms that they are the rightful owner of a phone number, that phone number is assigned to the new owner’s account and removed from previous account.


      Please contact our Customer Care department with additional questions:

      • Online: Contact us and submit your inquiry
      • Phone: (800) 242-1227; M – F: 9 a.m. – 6 p.m. (EST), Sat: 9 a.m. – noon (EST)
      • Facebook
      • Twitter
      • Mail: Publix Super Markets Corporate Office
        ATTN: Customer Care
        PO Box 407
        Lakeland, FL 33802-0407
    • I received an email indicating that I need to update my phone number. Where do I go? caret

      Please go to your profile settings. There, you may update any information that may have changed.

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